Privacy Policy

1. Information We Collect

When you communicate with us via SMS, we may collect the following information:

  • Your mobile phone number

  • The content of your text messages

  • Date and time of your communications

  • Any attachments or media you send via SMS

  • Metadata related to SMS usage (e.g., delivery receipts)

This information is used solely to respond to your inquiries, provide services, send appointment reminders, deliver alerts, and for internal communication and record-keeping purposes.

2. How We Use SMS Communication

We may use SMS to:

  • Respond to your questions or service requests

  • Send updates, reminders, or notifications relevant to your relationship with us

  • Provide support or alert you to important changes in service

  • Confirm appointments or provide service delivery information

You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us.

3. Third-Party Service Provider

We use RingCentral, a third-party telecommunications platform, to facilitate SMS messaging. RingCentral may store and transmit data in accordance with its own privacy and security policies. By communicating with us via SMS, you acknowledge and agree that your data may be processed by RingCentral.

We encourage you to review RingCentral’s privacy policy: https://www.ringcentral.com/legal/privacy-notice.html

4. Data Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. SMS is not encrypted, and you should avoid sending sensitive information (e.g., passwords, health or financial data) through text messages.

5. Your Choices

  • Opt-Out: You may opt out of receiving SMS communications at any time by replying “STOP” to any message.

  • Help: To get help or more information, reply “HELP” to any of our messages or contact us at Info@theglasshouserecovery.com

  • The customer finds and knows how to text us from our website theglasshouserecovery.com. You can text The Glass House at 321-412-8223 for information regarding our services. By texting The Glass House at 321-412-8223, you agree to receive Conversations (external) messages from The Glass House. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.theglasshouserecovery.com/privacy-policy to see our privacy policy and https://www.theglasshouserecovery.com/privacy-policy for our Terms of Service.

6. Data Retention

We retain SMS records in accordance with our business needs and applicable laws. If you have questions about our retention policy, please contact us directly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted to our website and reflected by a new “Effective Date” at the top of this page.

8. Contact Us

If you have questions about this policy or your personal data, please contact: