The Glass House, Inc.

Terms of Service

Effective Date: March 23, 2021

Welcome to The Glass House, Inc. (“The Glass House,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our services, including recovery housing, recovery support, and related programs. By applying for residency, using our services, or interacting with our organization, you agree to the following Terms.

1. Services Provided

The Glass House provides structured recovery-focused services, including:

  • Recovery housing with support for individuals with substance use disorders and co-occurring (dual diagnosis) mental health conditions

  • Structured, supportive sober living environment

  • Recovery coaching and peer support services

  • Assistance with life skills, employment, education, and community resources

  • Referrals to external providers for clinical, medical, or therapeutic services

The Glass House is not a licensed medical or inpatient treatment provider. Participation in our services does not replace clinical or medical care.

2. Customer Service & Contact Information

For all inquiries, support, or concerns, please contact:

Phone: 321-999-7579
Email: Info@TheGlassHouseRecovery.com

Customer Support Process

  • General inquiries may be submitted via phone or email

  • Current residents should first contact their assigned House Manager

  • Escalated concerns may be directed to Operations or Executive Leadership

  • Typical response time is within 24–48 business hours

3. Residency & Payment Terms

Residents agree to pay all fees associated with housing and services, which may include:

  • Weekly program fees

  • Admission or intake fees

  • Optional service-related costs

All payments are due as agreed upon prior to or during residency. Failure to meet financial obligations may result in discharge in accordance with program policies.

4. Refund & Dispute Policy

Refunds

All fees paid to The Glass House are non-refundable.

Because we reserve beds and may turn away other prospective residents, we do not provide refunds under any circumstances, including but not limited to:

  • Voluntary departure

  • Administrative or rule-based discharge

  • Change in personal circumstances

We do not prorate fees for partial stays or early exits.

Disputes

  • Disputes must be submitted in writing via email to: Info@TheGlassHouseRecovery.com

  • All disputes will be reviewed by leadership within 5–7 business days

  • Decisions made by The Glass House are final

5. Cancellation Policy

  • Applicants may cancel prior to move-in; however, any fees already paid remain non-refundable. Residents who choose to leave voluntarily or are discharged are not eligible for refunds or prorated fees

6. Program Rules & Compliance

Residents agree to comply with all House Rules and program expectations, including:

  • Zero tolerance for drug or alcohol use

  • Compliance with drug and alcohol testing policies

  • Participation in required meetings, check-ins, and programming

  • Adherence to curfews and structured expectations

  • Respect for staff, residents, and property

Violation of program rules may result in immediate discharge without refund.

7. Legal & Use Restrictions

  • Services are intended only for individuals eligible for recovery housing and support

  • Residents must comply with all applicable local, state, and federal laws

  • The Glass House reserves the right to deny admission or terminate services based on safety, legal, or program-related concerns

Services are offered within the United States and are not intended for export or international use.

8. Promotions & Special Offers

The Glass House may offer promotions such as:

  • Reduced admission fees

  • Scholarships or financial assistance

  • Referral-based incentives

Promotion Terms

  • Promotions are time-limited and subject to availability

  • Promotions may not be combined unless explicitly stated

  • The Glass House reserves the right to modify or discontinue promotions at any time

9. Limitation of Liability

To the fullest extent permitted by law:

  • The Glass House is not liable for:

    • Personal injury resulting from resident actions or third parties

    • Loss, theft, or damage to personal property

    • Individual recovery outcomes, including relapse

Participation in services is voluntary and involves personal responsibility.

10. Privacy & Confidentiality

We respect the privacy of all residents and follow applicable confidentiality standards. Information may be shared:

  • With written consent

  • When required by law

  • When necessary to ensure safety or compliance

Residents are expected to respect the confidentiality and privacy of others in the program.

11. Changes to Terms

The Glass House reserves the right to update these Terms at any time. Updated versions will be made available upon request or through official communication channels.

12. Agreement

By applying for or participating in services with The Glass House, Inc., you acknowledge that you have read, understood, and agree to these Terms of Service.

13. Contact for Legal Notices

All legal notices or formal communications must be submitted via:

Info@TheGlassHouseRecovery.com